Privacy Policy

At Innovative Care WA, we take reasonable steps to safeguard the privacy of the personal information kept about our clients, visitors, and service users. This Privacy Policy describes how we process your personal data. By accessing or using the site or our service, you confirm to be bound by this Agreement.

1. Personal Information We Collect

We collect and keep a record of personal information in the following ways:

  • Contact: Full name, address, phone number, and email.
  • Health Information: Disability-specific information, healthcare needs or service requirements (as required by NDIS, other regulators).
  • Financial Information: Payment details for service transactions.
  • Usage Information: Data collected from website visits, including IP addresses, browser type, and cookies.

2. How We Collect Information

  • Directly From You: When you fill out forms on our Website, contact us via phone or email, or use our services.
  • Automatically: Through the use of cookies and other tracking technologies on our website.
  • Third Parties: When necessary to provide appropriate services, we may access information from authorised third parties or healthcare providers.

3. Purpose of Collecting Personal Information

We collect personal information to enable us to provide you with disability support services and comply with any relevant legal and regulatory requirements:

  • Providing services tailored to your requirements.
  • Sending information about new services, updates, or upcoming appointments.
  • Handling payments and conducting billing.
  • Compliance obligations with NDIS and other laws.
  • Improving user experience on our website by analysing user interaction.

4. Use of Personal Information

We use your personal information to:

  • Provide and improve services.
  • Comply with legal requirements.
  • Process payments for services.
  • Communicate updates and inquiries.

5. Disclosure of Personal Information

Your personal information may be disclosed to third parties in limited circumstances:

  • Healthcare Providers: To coordinate care with other professionals.
  • Government Agencies: For compliance with NDIS and legal requirements.
  • Service Partners: For collaboration with other support organizations.
  • Legal Authorities: When required by law, such as court orders.

6. Data Security

We are committed to protecting your personal data by employing security measures such as:

  • Encryption: Data encrypted in transit and at rest.
  • Access Control: Limited access to authorized staff only.
  • Secure Servers: Information stored on secure servers behind firewalls.
  • Regular Audits: Regular security assessments and improvements.

7. Cookies and Tracking Technologies

We use cookies to improve your user experience and analyze website traffic. You can control cookies via your web browser settings.

8. Your Rights

  • Access: You can request a copy of your personal information.
  • Correction: You can update or correct inaccurate information.
  • Deletion: Request deletion of your data under certain circumstances.
  • Withdrawal of Consent: Withdraw consent for data use at any time.

9. Retention of Personal Information

We retain personal information as long as necessary for service delivery, legal compliance, and dispute resolution. Once no longer needed, data will be securely erased or anonymized.

10. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal data from children without legal compliance.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and will notify you via website updates.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Innovative Care WA
123 Healthcare Blvd,
Perth, WA 6000, Australia
Email: privacy@innovativecarewa.com
Phone: +61 123 456 789